Post by samsparrow74 on Feb 15, 2024 7:54:33 GMT
PcComponentes, the leading technology and computing e-commerce of Spanish origin, has received the Lukkap Award for the best Customer Experience by being selected as the best retail company in the Leisure and Home category according to IMEX Retail . The company received this award at the IX Edition of the Customer Experience Forum held in Madrid. The 1st Lukkap Awards have recognized those entities that offer the best customer experience in the retail and banking sector, and are awarded based on direct surveys of more than 6,000 customers about their experience in stores throughout the year. «At PcComponentes we work every day to offer the best purchasing and after-sales experience to our customers and we continue to innovate so that our users find the products they need, at the right time and in the right places.
Although our true reward is the trust of the more than 2,000,000 customers who daily guarantee the quality of our services , we are very proud to receive this recognition from Lukkap," says Luis Aledo, head of Argentina Phone Number List UX at PcComponentes. For its part, the Customer Experience Measurement Index in Spain (IMEX Retail) is a benchmark developed by Lukkap that compares the customer experience in the market and in which the facts that most correlate with business results are analyzed. so that companies are more competitive and can differentiate themselves from the competition. Personalized purchasing and innovation The key to PcComponentes' success lies in its commitment to innovation to offer a unique purchasing and after-sales experience, a comprehensive quality service that adapts to the needs of each user.
An example of this strategy is the design of the PcComponentes website , which allows for quick and intuitive purchasing and in which customers can manage their purchases, incidents and returns in a clear and simple way. On its website, users can search for the products that best suit their needs, share their questions about the devices and select the type of delivery or collection that best suits their lifestyle. In addition, through the company's two stores in Madrid and Alhama de Murcia, PcComponentes users have a space where they can see and buy all types of technological, entertainment and personal care products. In the words of Carlos Otero, general director of Visionlab, « the center of Callao has always been our reference , the great showcase of Visionlab's commitment to innovation. Here our clients can find the latest trends, the best technical equipment, the latest advances in visual health and the best experts and professionals in the sector, where we offer the best optical products on the market.
Although our true reward is the trust of the more than 2,000,000 customers who daily guarantee the quality of our services , we are very proud to receive this recognition from Lukkap," says Luis Aledo, head of Argentina Phone Number List UX at PcComponentes. For its part, the Customer Experience Measurement Index in Spain (IMEX Retail) is a benchmark developed by Lukkap that compares the customer experience in the market and in which the facts that most correlate with business results are analyzed. so that companies are more competitive and can differentiate themselves from the competition. Personalized purchasing and innovation The key to PcComponentes' success lies in its commitment to innovation to offer a unique purchasing and after-sales experience, a comprehensive quality service that adapts to the needs of each user.
An example of this strategy is the design of the PcComponentes website , which allows for quick and intuitive purchasing and in which customers can manage their purchases, incidents and returns in a clear and simple way. On its website, users can search for the products that best suit their needs, share their questions about the devices and select the type of delivery or collection that best suits their lifestyle. In addition, through the company's two stores in Madrid and Alhama de Murcia, PcComponentes users have a space where they can see and buy all types of technological, entertainment and personal care products. In the words of Carlos Otero, general director of Visionlab, « the center of Callao has always been our reference , the great showcase of Visionlab's commitment to innovation. Here our clients can find the latest trends, the best technical equipment, the latest advances in visual health and the best experts and professionals in the sector, where we offer the best optical products on the market.